Refund policy

HAKSAM PARIS

Return and refund policy

Version of 6 September 2026

Right of withdrawal and returns

You have 14 days from the day you receive your order to change your mind and return your bag, without having to give a reason.

How to return an item

  1. Let us know within 14 days of receipt, by e-mail at mybestbag7@gmail.com, stating your order number and the item concerned. We will confirm receipt of your request by e-mail.
  2. Send the item back within 14 days of your request to: HAKSAM, 84 rue des Roches, appartement 21, 93100 Montreuil, France.
  3. We refund you within 14 days of receiving the parcel, to the payment method used for the order.

Return conditions

  • The item must be unused, unworn, in its original condition, with its tags, protective elements and packaging.
  • If a gift bag was offered with your order, it must be returned together with the item.
  • An item returned used, damaged or incomplete may be partially refunded, or refused.

Return shipping costs

Return shipping costs are at your expense. We recommend a tracked, well-protected shipment: the parcel remains your responsibility until it reaches us. Any customs duties or import taxes paid on delivery are not refunded.

Exchanges

We do not offer direct exchanges. To change model, return your item under the conditions above and place a new order.

Defective item or order error

If you receive a defective item, an item damaged in transit, or an item that does not match your order, write to us within 48 hours of receipt, with photos. In that case, the return is at our expense and you choose between a replacement and a full refund.

Orders outside the European Union

The same conditions apply to orders delivered outside the European Union.

Any question? Write to us at mybestbag7@gmail.com.